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30 Day Return Policy

We hope you are happy with your purchase and your satisfaction is important to us. If you are not satisfied with your jewelry, we do offer a money back guarantee*. We will gladly accept your returns within 30 days since the date items are received.

*Exceptions: Final Sale, Engraved Jewelry and International Orders are not returnable or exchangeable.*

To process a return please use your original order number as your return authorization number. This is your return authorization number.

NOTE: International orders may not be returned for refund or exchange . If your product is damaged or defective, we will send you a replacement ONLY after you email us for instructions.

Your items must be returned within 30 days from date of receipt. Items received after 30 days will not be accepted for return and these items will be shipped back to you. The only exception is during the Holiday season: Orders placed between November 1-December 25 can be returned until January 15. *Exceptions: Final Sale, Engraved Jewelry and International Orders are not returnable or exchangeable.

In order to qualify for a refund, all items must be returned in their original condition, including the original packaging, manufacturer's containers with all tags still attached. We will not accept returns if packaging is not in its original condition, thus we will return such items to you. If you reject that return shipment, Hq-Jewelry.com reserves the right to liquidate the inventory and withhold your credit and all costs related to return shipping must be paid by the customer.

When we receive your items, we will refund you the amount of the item. The original and return-shipping fees are non-refundable. If you have received a free shipping offer and you return the entire purchase and/ or your returns drop your total purchase below the minimum amount required for free shipping, a flat rate shipping fee will be deducted from your credit. Your return will be processed within 7 days of receipt. You will receive an e-mail to the address given on your original order, notifying you of receipt of the item and credit issued.

If you have received a free gift offer and you return the entire purchase and/ or your returns drop your total purchase below the minimum amount required for free gift, your refund will be deducted for the value of the gift.

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Necklaces & Pendants	Special Gift	Rings	Accessories	Jewelry Sets
Tiffany 1837 Tag Pendant Beade Tiffany TEARDROP CROSS Pendant Tiffany OPEN TEARDROP Pendant Tiffany Geometric square penda Tiffany Elsa Peretti necklace	Tiffany Inspired Sterling Silv Tiffany Engraved HEART earring	Tiffany Inspired 1837™ See Thr Tiffany Dragonfly ring Tiffany Elsa Peretti OPEN HEAR Tiffany Atlas® ring Tiffany Inspired Sterling Silv	1837 Collection™ cuff links Round Tag Cuff links Tiffany oval tag key ring Tiffany Round Tag screwball ke Tiffany Heart Tag Key Ring	Elsa Peretti TEARDROP Set Bead necklace & Bead bracelet Round Link with Heart Clasp Se 1837 Collection Lock Set Return to Tiffany Heart Tag Ch